Technical Support

At Rekor, we’re committed to providing you with comprehensive and user-friendly documentation to ensure a smooth integration experience with our Command Intelligence Services. However, we understand that even the best documentation may not cover every detail or address every unique scenario. That’s why our dedicated support team is here to assist you with any questions or challenges you may encounter.

How to Get Support

Reach Out to Our Support Team

Our support team consists of experts who are passionate about helping you succeed. We leverage our deep knowledge of AI, machine learning, and traffic management to provide you with thoughtful and effective solutions.

• Submit a Support Ticket: If you have specific questions about the Incident Detection API or the Work Zone Activity API, please submit a support ticket. When filling out the ticket form:

  • Select "Software" when asked, "Is this ticket related to Rekor software or hardware?"

  • Choose "Rekor Command®" when prompted, "Please select the software related to this ticket."

• What to Expect: Once we receive your ticket, our team will review your inquiry and respond as quickly as possible with a detailed and helpful answer. We strive to provide timely support and ensure you have the information you need to move forward confidently.

Provide Feedback

We believe that your insights and feedback are invaluable in helping us improve our services and documentation. If you have suggestions, questions, or need clarification that goes beyond the scope of our documentation, don’t hesitate to reach out.

Command Intelligence Services Status Page

Please visit our Status Page to view real-time service alerts. Subscribe to receive instant notifications about any incidents or maintenance.

Rekor Command Statusrekor.statuspage.io

We’re Here to Help

Our goal is to make sure you have a seamless experience with our APIs, and we’re always here to support you. Whether you’re facing a specific technical issue or seeking advice on best practices, our team is ready to assist you and address any concerns you may have.

Thank you for choosing Rekor. We look forward to helping you integrate our APIs and contribute to a better, more efficient transportation system.

Rekor Help Center - Knowledge Base & Customer Supporthelp.rekor.ai

Open a customer support ticket